Returns & Exchanges

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on for return or exchange.

If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If it's received after 30 days, a Kustom Label eGift Card will be issued. If you paid with a gift card or eGift card, a new eGift card in the amount of the credit will be issued and emailed to you accordingly. Please note: eGift and gift cards cannot be returned or exchanged.

If returning beauty & wellness, swim & intimates, vintage loves or revival, or furniture and oversized pieces, please see our policies below.

Gift Returns Use the Start A Return (US) link located in the footer on our website to print a return label. Enter the order number and billing zip code that was used to place the order. Make sure to check "This was a gift" and enter the email address that you wish the eGift Card to be sent to. Once the return is received, an eGift Card will be issued. For store purchases, returns with a gift receipt can be exchanged or refunded for the value indicated on the gift receipt and refunds will be made in the form of a merchandise credit.

Beauty and Wellness We’re unable to process returns for opened and used Beauty and Wellness products must be returned unopened, unused, and in original condition and packaging to our Returns warehouse.

Beauty and Wellness products can only be returned to stores which carry Beauty and Wellness products. Items must be unopened and unused in order to accept the return. See our Store Locator to find a Beauty and Wellness store near you. Just look for the lipstick icon indicating the location is a Beauty and Wellness store.

Swim and Intimates We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.

Returns must be made directly to the seller. If your item is eligible for return, a pre-paid return label will be included in all packages and should be used to return your item. We do not offer exchanges at this time, however please return the item and place a new order for a different size or color.

Furniture and Oversized Items Items may be returned for a refund or exchange within 30 days of delivery. Items must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. If received after 30 days, we’ll replace or refund your purchase for manufacturer defects only.